Return And Refund Policy

At EZPUNK, we strive to provide high-quality products and a smooth shopping experience. Please read our Return and Refund Policy carefully before placing an order.

Eligibility for Returns and Refunds

We accept return requests only when:

  • The product received is damaged or has a manufacturing defect.

  • The product received is different from the product ordered.

  • EZPUNK has sent the wrong colour, design, product, or size.

  • An item from the order is missing.

A size selected incorrectly by the customer is not considered an incorrect product.

Return Request Period

Customers must contact us within 7 calendar days from the date of delivery.

Return requests submitted after this period may not be accepted, except where otherwise required under applicable law.

How to Request a Return

To request a return, email contactezpunk@gmail.com and provide:

  • Your order number

  • A clear description of the issue

  • Clear photographs showing the product and the issue

  • A photograph of the shipping label and product packaging

We may request additional photographs or information when reasonably necessary to verify the claim.

Return Approval

After reviewing the information provided, we will notify you whether the return request has been approved.

Please do not send a product back without receiving return approval and instructions from us.

For approved returns, the product must be:

  • Unused and unwashed, except where necessary to identify the defect

  • Unaltered

  • Returned with its original tags and packaging, where reasonably possible

  • Free from damage caused after delivery

Returns may be rejected if the product has been worn, washed, altered, intentionally damaged, or used beyond what is reasonably necessary to inspect it.

Return Pickup

For approved return requests, we will arrange a free reverse pickup through our courier partner.

The pickup will normally be scheduled within 3 business days after approval, subject to courier availability in the customer’s location.

The customer must keep the product securely packed and available for collection. If reverse pickup is unavailable at the delivery location, we will provide alternative return instructions.

EZPUNK will bear the return shipping cost for approved damaged, defective, missing, or incorrectly supplied products.

Inspection and Approval

Once the returned product is received, it will be inspected to confirm the reported issue.

We will inform you by email whether the refund has been approved or rejected. If a claim is rejected, we will provide the reason for the decision.

Refunds

Once the returned product has been inspected and the refund has been approved, the amount paid for the approved returned item will be refunded to the original payment method.

Approved refunds will generally be initiated within 10 business days. Your bank, card issuer, UPI provider, or payment service may require additional time to reflect the amount in your account.

If more than 15 business days have passed since your refund was approved, please contact us at contactezpunk@gmail.com.

Returns We Do Not Accept

Returns or refunds are not offered for:

  • Change of mind

  • Personal preference

  • A size incorrectly selected by the customer

  • Minor colour differences caused by screen or display settings

  • Products that have been worn, washed, altered, or damaged after delivery

  • Products returned without prior approval

  • Claims submitted after the applicable return period

These exclusions apply only when the correct, non-defective product was delivered as described on our website.

Statutory Rights

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable Indian consumer-protection laws.

Contact Us

For return or refund assistance, contact:

Email: contactezpunk@gmail.com

If you have any questions, feel free to contact us at our support email.