Return And Refund Policy

At our store, we strive to provide high-quality products and a smooth shopping experience. Please read our return and refund policy carefully.

Eligibility for Returns & Refunds
We only accept returns and provide refunds under the following conditions:

The product received is damaged, or

The product is incorrect / mismatched (i.e., not the item you ordered)

Return Window

Customers can request a return within 7 days of receiving the product.

Requests made after 7 days will not be accepted.

Return Process
To initiate a return, please contact us via email with the following details:

Order number

Clear photos of the damaged or incorrect product

Description of the issue

Once your return request is approved, our courier partner will collect the product within 3 days.

Contact Email: contactezpunk@gmail.com

Refund Process

Once your return is received and verified, we will process your refund.

Refunds will be issued after inspection of the returned product.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactezpunk@gmail.com.

Important Notes

Returns are only accepted for damaged or incorrect products.

We do not offer returns or refunds for reasons such as change of mind, sizing issues, or personal preferences.

If you have any questions, feel free to contact us at our support email.