Terms of service

Last updated: 18 July 2026

Welcome to EZPUNK. These Terms of Service govern your access to and use of our website, products, customer accounts and related services.

EZPUNK is a sole proprietorship owned and operated by Akshay Krishnan R, trading under the name EZPUNK.

In these Terms, “EZPUNK”, “we”, “us” and “our” refer to Akshay Krishnan R, sole proprietor trading as EZPUNK. “You” and “your” refer to any person accessing our website, creating an account or purchasing our products.

By accessing our website, creating an account or placing an order, you agree to these Terms and our Privacy Policy, Shipping Policy and Return and Refund Policy. Please do not use our website or place an order if you do not agree with these Terms.

1. Eligibility

You must be legally capable of entering into a binding agreement to place an order through our website.

A person below 18 years of age may use the website or place an order only with the involvement and permission of a parent or legal guardian.

You are responsible for ensuring that all information submitted by you, including your name, phone number, email address, billing information and shipping address, is accurate and complete.

2. Customer Accounts

You may be permitted to create a customer account on our website.

You are responsible for:

• Keeping your login information secure
• Providing accurate and current information
• Preventing unauthorised access to your account
• Informing us promptly if you suspect unauthorised use

We may suspend or restrict an account where we reasonably suspect fraud, misuse, unlawful activity or a violation of these Terms.

3. Product Information

We make reasonable efforts to display product descriptions, colours, designs, fabrics, materials, measurements and other information accurately.

However, the actual colour or appearance of a product may vary slightly because of differences in:

• Screen or display settings
• Lighting and photography
• Manufacturing or printing batches
• Fabric texture and natural material variations

Minor variations of this nature do not automatically mean that a product is defective.

Customers should carefully review the product description, measurements and applicable size chart before placing an order.

Where a product is materially different from its description or the wrong product, colour, design or size is sent by EZPUNK, the matter will be handled according to our Return and Refund Policy and applicable law.

We may update product descriptions, specifications or availability where reasonably necessary. Such changes will not normally affect an order that has already been accepted.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve it.

If a product becomes unavailable after you complete payment, we will contact you and provide an appropriate resolution, which may include:

• Offering a suitable alternative
• Allowing you to choose another product
• Cancelling the unavailable item and issuing a refund

We may limit quantities where reasonably necessary to prevent fraud, misuse, bulk purchasing for unauthorised resale or abuse of promotional offers.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order-confirmation message confirms that we have received your order. It does not necessarily mean that the order has been dispatched.

We may refuse or cancel an order where:

• A product is unavailable
• Payment is incomplete, unsuccessful or declined
• The price or product information contains an obvious error
• The shipping address is incomplete or invalid
• We cannot deliver to the provided location
• We reasonably suspect fraud or unauthorised resale
• The order violates applicable law or these Terms

If we cancel a prepaid order after receiving payment, the amount paid for the cancelled product or order will be refunded to the original payment method.

6. Order Cancellations and Changes

Please carefully review the product, size, colour, quantity and shipping information before placing an order.

Cancellation or modification requests must be sent as soon as possible to:

contactezpunk@gmail.com

Please include your order number and the requested change.

Because some products may enter printing, processing or packing shortly after the order is placed, we may be unable to cancel or modify an order once processing has begun.

Submitting a cancellation or modification request does not guarantee that the request can be completed.

We do not charge a separate cancellation fee for an order cancellation that we accept. If an accepted prepaid order is cancelled by EZPUNK, the amount paid for the cancelled order will be refunded.

Nothing in this section restricts cancellation or refund rights available under applicable law.

7. Prices and Taxes

All prices displayed on our website are in Indian Rupees unless clearly stated otherwise.

Displayed prices include applicable taxes, where legally applicable, unless a different arrangement is clearly shown before checkout.

We currently provide free standard shipping on all orders across India.

Any optional or additional charge will be displayed before the customer confirms payment. We will not add undisclosed charges after an order is placed.

Prices, discounts and promotional offers may change without prior notice. However, the price applicable to an accepted order will normally be the price displayed at checkout when the order was placed.

A GSTIN will be displayed after it has been officially allotted. A pending GST application number will not be represented as a GSTIN.

8. Payments

Payments are processed through authorised third-party payment providers made available during checkout.

By submitting payment information, you confirm that:

• The information provided is accurate
• You are authorised to use the selected payment method
• Sufficient funds or credit are available
• The transaction does not violate applicable law

We do not directly control the operating time, technical availability or security procedures of banks, card networks, UPI providers and payment gateways.

An order will not be treated as successfully paid when the payment provider reports that the transaction has failed, been declined, reversed or remains incomplete.

Where money is debited but an order is not successfully created, the reversal or refund timeline may depend on the relevant bank or payment provider.

9. Promotions and Discount Codes

Promotions, offers and discount codes may be subject to separate conditions, including:

• Applicable products
• Minimum purchase amounts
• Usage limits
• Customer eligibility
• Offer periods and expiry dates

Unless clearly stated otherwise:

• Offers cannot be exchanged for cash
• Discount codes cannot be applied after an order is placed
• Multiple discounts cannot be combined
• Promotional benefits obtained through fraud or manipulation may be refused
• Obvious technical or pricing errors may be corrected

Where specific promotional conditions conflict with these general Terms, the specific conditions will apply to that promotion, subject to applicable law.

10. Shipping and Delivery

We currently deliver within India.

Orders are generally expected to be delivered within 5–7 business days from the date the order is placed.

This is the total estimated timeline and includes order processing and shipping.

Business days generally exclude Sundays and public holidays.

Delivery timelines are estimates and may be affected by:

• Courier or logistics delays
• Severe weather
• Public holidays or festivals
• Transportation disruptions
• Remote delivery locations
• Incorrect or incomplete shipping information
• Events outside our reasonable control

Once an order has been shipped, tracking information will be sent to the email address or phone number provided during checkout.

Customers are responsible for providing a complete shipping address, correct PIN code and reachable phone number.

We will assist customers with parcels reported as lost, significantly delayed, damaged in transit or incorrectly delivered. Detailed delivery conditions are provided in our Shipping Policy.

11. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

A return request may be accepted where:

• The product is damaged
• The product has a manufacturing defect
• The product received is different from the product ordered
• EZPUNK sends the wrong design, colour, product or size
• An item from the order is missing
• A remedy is otherwise required under applicable consumer law

Customers must report an eligible issue within seven calendar days from the delivery date.

The return request should include:

• The order number
• A description of the issue
• Clear photographs of the product and reported issue
• Photographs of the shipping label or packaging where requested

For approved returns, reverse pickup will normally be arranged within three business days after approval, subject to courier availability.

Returns or refunds are generally not provided solely because of:

• Change of mind
• Personal preference
• A size incorrectly selected by the customer
• Minor colour differences caused by screen settings
• Normal wear and tear
• Damage caused after delivery
• Washing, alteration or improper product care

These exclusions apply only where the correct, non-defective product was delivered as described.

After an approved returned product is received and inspected, the refund will normally be initiated to the original payment method within 10 business days.

Nothing in these Terms or our Return and Refund Policy limits rights concerning defective, deficient, incorrectly supplied, materially misrepresented or unlawfully delayed products under applicable consumer law.

12. Customer Responsibilities

You agree to:

• Provide accurate order and delivery information
• Review product details and size charts before purchasing
• Use and care for products according to the provided instructions
• Avoid making fraudulent or misleading claims
• Cooperate reasonably when photographs or information are required to investigate an issue

Providing false information, intentionally damaging a product or making a fraudulent return request may result in rejection of the request and restriction of future access to our services.

13. Intellectual Property

The EZPUNK name, logo, website layout, original photographs, videos, written content, product descriptions and other original materials are owned by or licensed to EZPUNK and are protected by applicable intellectual-property laws.

You may use our website only for personal and lawful shopping purposes.

Without our prior written permission, you must not:

• Copy or reproduce our original website content
• Use the EZPUNK name or logo commercially
• Create misleading versions of our branding
• Resell or distribute our website content
• Suggest an unauthorised association with EZPUNK
• Remove copyright, trademark or ownership notices

Third-party names, trademarks, characters and artworks remain the property of their respective owners. Their appearance or reference does not transfer ownership to EZPUNK or to the customer.

14. Reviews and Customer Content

When you voluntarily submit a review, photograph, comment, testimonial or other content, you confirm that:

• The content is based on your genuine experience
• You have the right to submit it
• It does not infringe another person’s rights
• It is not false, defamatory, abusive or unlawful
• It does not contain malicious software or harmful code

You grant EZPUNK a non-exclusive, worldwide and royalty-free licence to display, reproduce and use the submitted content for operating, improving and promoting our business.

We may remove content that violates these Terms or applicable law.

15. Prohibited Uses

You must not use our website or services:

• For unlawful, fraudulent or malicious purposes
• To impersonate another person
• To submit false or misleading information
• To interfere with website security or operation
• To transmit malware, viruses or harmful code
• To collect another person’s information without authority
• To infringe intellectual-property or privacy rights
• To place fraudulent orders
• To misuse promotions or discount codes
• To harass or threaten customers, employees or service providers
• To scrape or commercially extract website content without permission

We may restrict or terminate access where we reasonably believe these conditions have been violated.

16. Third-Party Services and Shopify

Our store is hosted using Shopify, which provides the technology used to operate the website.

Payments, delivery, analytics, communications and other services may be provided by independent third-party providers.

Purchases made through our store are transactions between the customer and EZPUNK. Shopify and other technology providers are not the sellers of EZPUNK products unless expressly stated otherwise.

Third-party services may be governed by their own terms and privacy policies.

17. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We do not control and are not responsible for third-party content, products, availability, security or privacy practices.

You should review the relevant third party’s terms and policies before providing information or completing a transaction through its services.

18. Privacy

Our collection, use and protection of personal information are described in the Privacy Policy available on our website.

Information may be shared with necessary service providers, including Shopify, payment processors, delivery partners and communication providers, to:

• Process and deliver orders
• Complete payments and refunds
• Provide customer support
• Prevent fraud
• Operate and improve the store

Personal information will be handled in accordance with our Privacy Policy and applicable law.

19. Errors and Inaccuracies

Our website may occasionally contain typographical, pricing, inventory, product-description or technical errors.

We may correct obvious errors and update inaccurate information.

If an error materially affects an order that has already been placed, we will contact the customer and offer an appropriate resolution, such as:

• Confirming the corrected information
• Allowing the customer to cancel the affected item
• Cancelling and refunding the affected product

We will not use this section to avoid obligations arising from an accepted order merely because fulfilling it later becomes inconvenient or less profitable.

20. Website Availability and Disclaimer

We aim to keep the website accurate, secure and available. However, uninterrupted or completely error-free access cannot be guaranteed.

To the extent permitted by applicable law, we are not responsible for temporary interruptions caused by:

• Maintenance
• Internet-service failures
• Hosting-provider failures
• Payment-provider problems
• Cybersecurity incidents outside our reasonable control
• Other circumstances outside our reasonable control

Nothing in these Terms excludes warranties, rights or remedies that cannot legally be excluded under Indian consumer law.

21. Limitation of Liability

To the extent permitted by applicable law, EZPUNK will not be liable for indirect or consequential losses that were not reasonably foreseeable and did not directly result from our breach.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation
• Wilful misconduct
• Gross negligence
• Personal injury caused by negligence
• Defective products where liability cannot legally be excluded
• Consumer rights or remedies that cannot legally be restricted

Where liability may legally be limited, our total liability relating to an individual order will generally not exceed the amount paid for the affected product.

22. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including:

• Natural disasters
• Severe weather
• Strikes
• Transportation disruption
• Government restrictions
• Courier interruptions
• Internet or payment-network failure
• Public emergencies

We will take reasonable steps to reduce the effect of such circumstances and communicate material delays where practical.

23. Suspension and Termination

We may suspend or terminate access to our website where reasonably necessary because of:

• Fraud
• Security risks
• Unlawful conduct
• Repeated misuse
• A material breach of these Terms

Termination will not affect rights or obligations that arose before termination, including payment obligations, approved refund claims and rights available under applicable law.

24. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

25. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy and applicable promotional conditions, constitute the agreement governing your use of our website and purchases.

Where a specific product or promotion condition conflicts with these general Terms, the specific condition will apply to the relevant matter, subject to applicable law.

26. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

Customers should first contact us through our grievance-redressal process so that we have an opportunity to resolve the issue.

Subject to the rights and jurisdictions available to consumers under applicable law, courts located in Kottayam, Kerala will have jurisdiction over disputes relating to these Terms.

Nothing in this section prevents a customer from approaching an appropriate Consumer Commission or another legally authorised body having jurisdiction.

27. Changes to These Terms

We may update these Terms to reflect changes in:

• Our products or services
• Our business practices
• Our operational processes
• Applicable legal requirements

The latest version will be published on this page with its revised effective date.

Material changes will apply prospectively unless applicable law requires otherwise.

28. Grievance Redressal

Consumer complaints may be submitted using the following information:

Grievance Officer: Akshay Krishnan R
Designation: Proprietor and Grievance Officer, EZPUNK
Email: contactezpunk@gmail.com

Business address: Door No. 17, Ozhukayil House, Thevarmala, Pampady P.O., Kottayam, Kerala – 686502, India

We will acknowledge consumer complaints within 48 hours of receiving them and aim to resolve them within one month from the date of receipt.

Customers should include their order number, registered phone number and a clear description of the issue.

29. Business and Contact Information

Trading name: EZPUNK
Legal owner: Akshay Krishnan R
Business structure: Sole proprietorship
Enterprise classification: Micro enterprise
Major activity: Trading
Website: ezpunk.com
Customer-support email: contactezpunk@gmail.com
Customer-care mobile: [ADD A DEDICATED CUSTOMER-CARE MOBILE NUMBER]
Principal business address: Door No. 17, Ozhukayil House, Thevarmala, Pampady P.O., Kottayam, Kerala – 686502, India
Udyam Registration Number: UDYAM-KL-07-0063753