Privacy policy
PRIVACY POLICY
Last updated: 18 July 2026
This Privacy Policy explains how EZPUNK collects, uses, stores and shares personal information when you visit ezpunk.com, create an account, place an order, communicate with us or otherwise use our website and related services.
EZPUNK is a sole proprietorship owned and operated by Akshay Krishnan R, trading as EZPUNK.
In this Privacy Policy, “EZPUNK”, “we”, “us” and “our” refer to Akshay Krishnan R, sole proprietor trading as EZPUNK. “You” and “your” refer to customers, website visitors and other persons who interact with our services.
By using our website or providing personal information to us, you acknowledge that your information will be handled as described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with our website and services.
We may collect the following categories of information:
A. Contact and identification information
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• PIN code
• Information required to verify your identity or order
B. Order and transaction information
• Products viewed or purchased
• Product size, colour and quantity
• Shopping-cart and wishlist activity
• Order number
• Order value
• Payment status
• Payment method
• Transaction reference
• Delivery and tracking information
• Cancellation, return and refund details
• Previous orders and customer-service history
C. Account information
If you create a customer account, we may collect:
• Login information
• Account preferences
• Saved addresses
• Order history
• Wishlist information
• Account settings
You are responsible for keeping your account login information secure.
D. Payment information
Payments are processed by authorised third-party banks, UPI providers and payment gateways.
EZPUNK may receive limited payment-related information, such as:
• Payment method
• Payment status
• Transaction reference
• Amount paid
• Refund status
EZPUNK does not normally receive or store your complete card number, CVV, UPI PIN, internet-banking password or other confidential payment authentication information.
Payment providers process such information according to their own terms and privacy policies.
E. Communications
We may collect information that you provide when you:
• Contact customer support
• Send us an email
• Communicate through WhatsApp or social media
• Submit a complaint
• Request a return or refund
• Submit photographs or videos relating to a product issue
• Participate in a survey, promotion or giveaway
• Post a review or testimonial
F. Device and website-usage information
When you visit our website, certain information may be collected automatically, including:
• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links selected
• Time spent on the website
• Referring website
• Cart and checkout activity
• Approximate location derived from your IP address
• Cookie and advertising identifiers
This information may be collected through cookies, pixels, tags and similar technologies.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you place an order, create an account or contact us
• Automatically when you browse or interact with our website
• From Shopify, which hosts and powers our store
• From payment providers
• From fulfilment and printing partners
• From courier and delivery partners
• From analytics, advertising and marketing providers
• From social-media platforms when you interact with our pages or advertisements
• From fraud-prevention, security and technical-service providers
• From another person who purchases or sends a product to you
If you provide another person’s information, such as their name, phone number or delivery address, you confirm that you are authorised to provide that information for the relevant order or service.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes:
A. Processing orders
We use personal information to:
• Confirm and process orders
• Process payments
• Arrange printing, fulfilment and packaging
• Ship and deliver products
• Provide tracking information
• Contact you regarding your order
• Process cancellations, returns, replacements and refunds
B. Providing customer support
We use personal information to:
• Respond to questions and complaints
• Verify order details
• Investigate damaged, defective, missing or incorrect products
• Resolve delivery and payment issues
• Provide grievance redressal
C. Managing customer accounts
We may use personal information to:
• Create and maintain customer accounts
• Save customer preferences
• Display previous orders
• Help secure accounts
• Detect unauthorised account access
D. Improving our website and services
We may use information to:
• Understand how customers use our website
• Improve website performance
• Improve product selection and customer experience
• Diagnose technical problems
• Measure the effectiveness of promotions
• Analyse store and sales performance
E. Marketing and advertising
Where permitted and where the relevant services are enabled, we may use personal information to:
• Send promotional emails or messages
• Display advertisements for EZPUNK products
• Measure advertising performance
• Create advertising audiences
• Personalise advertisements based on website activity
• Remind customers about products left in their cart
You may unsubscribe from promotional emails by using the unsubscribe option included in the message.
Opting out of promotional communications will not prevent us from sending essential messages concerning your orders, payments, deliveries, account or customer-support requests.
F. Security and fraud prevention
We may use personal information to:
• Verify transactions
• Detect suspicious or fraudulent activity
• Prevent misuse of discounts or promotional offers
• Protect customers and the website
• Investigate security incidents
• Enforce our Terms of Service and policies
G. Legal and regulatory purposes
We may process information where reasonably necessary to:
• Comply with applicable laws
• Maintain accounting and transaction records
• Respond to lawful requests from government authorities
• Establish, exercise or defend legal claims
• Investigate violations of our policies
• Protect the rights and safety of EZPUNK, customers and other persons
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website and service providers may use cookies, pixels, tags and similar technologies.
These technologies may be used to:
• Keep the website functioning
• Remember items in your shopping cart
• Maintain login sessions
• Remember customer preferences
• Understand website usage
• Measure website performance
• Prevent fraud
• Provide personalised content
• Measure and display advertisements
Some cookies are necessary for the website to operate. Other cookies, including analytics and advertising cookies, may be used depending on your location, consent choices and the privacy settings enabled on our website.
You may control cookies through:
• The cookie-preference tool available on our website, where provided
• Your browser settings
• Advertising preferences offered by relevant platforms
• Applicable data-sharing opt-out options
Disabling certain cookies may affect the operation of the website, customer account, cart or checkout.
5. SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify may collect and process information about your access to and use of our store to provide hosting, checkout, security, analytics, fraud prevention and other services.
Information submitted through our store may be transmitted to Shopify and its authorised service providers.
In some situations, Shopify may independently process personal information to provide or improve its own services, including services used across Shopify-powered stores.
Shopify’s handling of personal information is also governed by Shopify’s applicable privacy policies and privacy controls.
6. HOW WE SHARE PERSONAL INFORMATION
We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy.
A. Shopify
Information may be shared with Shopify to host and operate our online store, customer accounts, checkout and related services.
B. Payment providers
Order and transaction information may be shared with payment gateways, UPI providers, banks and card networks to:
• Process payments
• Confirm transactions
• Prevent fraud
• Process refunds
• Resolve payment disputes
C. Fulfilment and printing partners
Customer names, order details, product selections and shipping information may be shared with fulfilment, printing and packaging providers where necessary to prepare an order.
D. Courier and delivery partners
We may share information such as your:
• Name
• Shipping address
• PIN code
• Phone number
• Order reference
• Package and tracking details
This information is shared to deliver your order, provide tracking updates and manage failed or delayed delivery attempts.
E. Communication providers
We may use email, SMS, WhatsApp or similar service providers to send order updates, delivery information and customer-support communications.
F. Analytics and advertising providers
Where analytics, advertising pixels or marketing tools are enabled, limited device, website-usage and advertising information may be shared with providers such as social-media and advertising platforms.
Such information may be used to:
• Measure website activity
• Measure advertising effectiveness
• Prevent repeated or irrelevant advertising
• Display advertisements based on customer interests or website activity
We do not sell personal information to third parties in exchange for money.
G. Professional advisers and authorities
We may disclose information to accountants, legal advisers, government authorities, courts or law-enforcement agencies where reasonably necessary or legally required.
H. Business transfers
If EZPUNK is reorganised, transferred or sold, relevant information may be transferred to the successor or purchaser, subject to applicable law and appropriate privacy protections.
7. CONSENT AND WITHDRAWAL
Where processing is based on your consent, you may withdraw that consent by contacting us.
Withdrawing consent will not affect processing that occurred before withdrawal.
Certain information may still need to be processed where it is necessary to:
• Complete an order you have already placed
• Process a refund
• Prevent fraud
• Maintain legally required records
• Resolve a complaint or legal dispute
• Comply with applicable law
You may withdraw consent for promotional emails by selecting the unsubscribe option in the email.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
• Whether you maintain a customer account
• Whether an order or refund remains incomplete
• Accounting and taxation requirements
• Fraud prevention and security requirements
• Product complaints and warranty matters
• Legal claims or disputes
• Requirements imposed on Shopify, payment providers and other service providers
When information is no longer reasonably required, we may delete, anonymise or securely restrict it, subject to applicable legal and technical requirements.
9. SECURITY
We use reasonable administrative, organisational and technical measures to protect personal information.
However, no website, online transmission or data-storage system can be guaranteed to be completely secure.
You should not send confidential payment information, passwords, UPI PINs, OTPs or card-security codes to us by email, WhatsApp, social media or any other unsecured communication method.
EZPUNK will never ask you to provide your:
• UPI PIN
• Internet-banking password
• Card CVV
• Full card PIN
• Email password
• OTP for receiving a refund
If a personal-data breach occurs, we will take reasonable steps to investigate, reduce possible harm and provide notifications where required under applicable law.
10. CHILDREN’S PRIVACY
Our website and products are intended for general audiences and are not specifically directed towards children.
A person below 18 years of age should use the website or place an order only with the involvement and consent of a parent or legal guardian.
We do not knowingly seek to collect personal information directly from children without appropriate parental or guardian involvement.
A parent or legal guardian who believes that a child has provided personal information without appropriate permission may contact us to request review or deletion of that information.
11. YOUR PRIVACY RIGHTS
Depending on applicable law and the circumstances, you may request:
• Information about the personal data we process
• Access to personal data associated with you
• Correction of inaccurate or incomplete information
• Updating of outdated information
• Deletion of information that is no longer required
• Withdrawal of consent
• Information about the service providers or other persons with whom your information has been shared, where applicable
• Grievance redressal concerning the handling of your information
• Nomination of another person to exercise applicable rights in the event of death or incapacity
• Opt-out from promotional communications
These rights may be subject to reasonable identity verification and legal exceptions.
For example, we may be unable to delete information that must be retained for accounting, fraud prevention, dispute resolution or legal compliance.
To submit a privacy request, contact:
contactezpunk@gmail.com
Please include:
• Your full name
• Email address or phone number used for your order
• Relevant order number, where applicable
• A clear description of your request
We may request additional information to verify your identity before acting on the request.
12. CUSTOMER RESPONSIBILITIES
When providing personal information, you should:
• Provide accurate and authentic information
• Avoid impersonating another person
• Avoid submitting false or misleading requests
• Protect your account password and device
• Notify us if your information changes
• Avoid sharing confidential payment credentials
• Provide information reasonably required to verify a privacy request
13. INTERNATIONAL PROCESSING
Shopify and some service providers may process or store information outside India.
Where personal information is processed in another country, the information may be subject to the laws of that country.
We and our service providers will handle international processing in accordance with applicable legal requirements and contractual protections.
14. THIRD-PARTY WEBSITES AND SOCIAL MEDIA
Our website may contain links to third-party websites, social-media platforms, payment services or other online services.
We do not control the privacy or security practices of independent third parties.
Information that you provide directly to a third-party website or platform will be governed by that third party’s privacy policy.
You should review the relevant privacy policy before submitting personal information.
15. PUBLIC REVIEWS AND CONTENT
Reviews, comments, photographs or other content that you choose to publish publicly may be visible to other persons.
Do not include confidential information, payment credentials, private addresses or another person’s personal information in a public review or comment.
We may use customer reviews and voluntarily submitted content as described in our Terms of Service.
16. PRIVACY COMPLAINTS AND GRIEVANCE REDRESSAL
Questions, complaints and privacy requests may be submitted to:
Privacy and Grievance Contact: Akshay Krishnan R
Designation: Proprietor and Grievance Officer, EZPUNK
Email: contactezpunk@gmail.com
Business address:
Door No. 17
Ozhukayil House
Thevarmala
Pampady P.O.
Kottayam, Kerala – 686502
India
We will acknowledge complaints within 48 hours of receiving them and aim to resolve them within one month.
Please provide sufficient information for us to identify and investigate your complaint.
If you are dissatisfied with our response, you may pursue the remedies available under applicable data-protection and consumer-protection laws.
17. BUSINESS INFORMATION
Trading name: EZPUNK
Legal owner: Akshay Krishnan R
Business structure: Sole proprietorship
Website: ezpunk.com
Email: contactezpunk@gmail.com
Principal business address:
Door No. 17
Ozhukayil House
Thevarmala
Pampady P.O.
Kottayam, Kerala – 686502
India
Udyam Registration Number: UDYAM-KL-07-0063753
GST registration is currently under process. A GSTIN will be displayed only after it is officially allotted.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to:
• Our services
• Our business practices
• The apps or technologies used on our website
• Our service providers
• Applicable legal requirements
The revised Privacy Policy will be published on this page with an updated “Last updated” date.
Where required, we will provide additional notice of material changes.
19. CONTACT US
For questions about this Privacy Policy, the use of personal information or your privacy rights, contact:
Email: contactezpunk@gmail.com
Address:
Akshay Krishnan R
Proprietor, EZPUNK
Door No. 17
Ozhukayil House
Thevarmala
Pampady P.O.
Kottayam, Kerala – 686502
India